How Ratings Work

Vlad Mihalache
Vlad Mihalache

how ratings work
At Casino Freak we provide gamblers unbiased overviews of online casinos. We ensure that our community of gamblers is served with only the best platforms. 

For a more enlightened gambling choice, we suggest that our visitors delve into our user-penned reviews

Why, you ask?

Because these reviews encapsulate genuine player interactions with casinos. Furthermore, we leave no stone unturned to support gamblers.

Thus, we showcase ratings and critiques from our community of UK users. A platform's reputation mirrors its calibre. We highly value transparency. 

That's why we wish to share our review process.

Delve further to grasp our rating methodology, the standards casinos must achieve to be showcased, and more.

How Can a Casino be Featured on Our Website

Herein, discover our bespoke criteria, pertinent to all our partners. These elements guide our judgement on whether a casino merits inclusion:

Safety and Regulation

safety and regulations in casinos
Safety and regulations are paramount in online casinos. We grasp the significance of ensuring UK gamblers' personal details and finances remain secure. Hence, we validate that each featured site is legitimately secure by scrutinising:       

  • License: Every casino featured on Casino Freak proudly holds a licence issued by the UK Gambling Commission (UKGC). This hallmark guarantees that your gambling journey will be anchored in safety and fair play.
  • Transparent Terms and Conditions: All online casinos on our website must adhere to a range of safety and security criteria to ensure the protection and fairness of their players. Thus, the Terms & Conditions must be clear and transparent to help players understand what they're getting into.
  • SSL Encryption: In terms of security, we look for a valid SSL encryption certificate. Encryption is about avoiding risks when data is being exchanged between the casino and the player. This means that a site is perfectly safe to use. 
  • SSL Encryption: In terms of security, we look for a valid SSL encryption certificate. Encryption is about avoiding risks when data is being exchanged between the casino and the player. This means that a site is perfectly safe to use. 

Games and Software Suppliers

games and software
With a vast array of games and software suppliers, choosing can occasionally be quite baffling.

We aim to make this easier for you. Therefore, we ensure that all casinos offer a broad selection of games from various software suppliers, giving you an expanded range of options.

Esteemed Software Developers such as Play’n Go, NetEnt, Pragmatic Play, BetSoft, IGT, and Evolution are well-regarded for their top-notch graphics, captivating animations, and outstanding audio fidelity. 

Bonuses and Promotions

bonuses and promotions
Every gambler relishes bonuses and promotions. Rest assured, you'll discover them at nearly every online casino we list. When seeking an exceptional online casino, ensure it meets the following criteria:

  • Generous Welcome Bonus: Elite casinos invariably proffer a robust welcome bonus. We strive to present you with the most lucrative casino bonuses. A good bonus can significantly enhance your gaming experience.
  • Inclusive Offers: Promotions shouldn't solely cater to newcomers. We monitor the frequency with which each casino introduces new bonuses and rewards for its members.
  • VIP or Loyalty Programme: Top-tier casinos provide more than special promotions; they also extend a structured loyalty programme, allowing gamblers to accrue additional benefits from each wager.
  • Clear Terms and Conditions: Before endorsing any casino, we meticulously review its Bonus terms and conditions. 

Banking and Finances

casino payment methods
Security of funds, coupled with swift access to earned cash is paramount for gamblers. We endeavour to offer a genuine impression of what to anticipate. Hence, we meticulously review deposit and withdrawal procedures and rate a site's efficacy in:

  • Reliable Payment Methods: We pay heed to the array of payment methods each platform offers, in addition to limits.
  • Secure Finances: It's pivotal for us that payments transpire via trustworthy and secure channels, encompassing data encryption. We also ensure that online casinos honour payout requests.
  • Efficient Deposits and Withdrawals: At Freak, we ensure that our listed casinos promptly release winnings. Thus, when a withdrawal is requested, we verify the site's adherence to its stated processing times.

Customer Support

We believe a credible online casino should offer round-the-clock customer support. In our reviews, we prioritise:

  • Ease of Contact:We never overlook this aspect. It should always be straightforward to engage with this department, ideally via phone, email, or chat
  • Prompt and Helpful Responses: A competent customer support team should deliver precise answers to queries in a timely fashion. We test this ourselves before endorsing any casino.

Mobile Accessibility

In today's world, most of the punters opt to gamble on their mobile devices. As such, we place value on those platforms that cater to both mobile and desktop gameplay. Our primary considerations are:

  • Mobile-optimised Websites: How do we choose our mobile casinos? Primarily, we assess the performance of instant-play sites across a variety of smartphones and tablets through several browsers. Our goal is to ensure the site operates seamlessly. Additionally, we look for any exclusive bonuses tailored for mobile users.
  • Efficient Mobile Apps: Leading casinos often offer dedicated apps for mobile users. We rigorously evaluate these apps in the same manner as we do the main casino website, concentrating on game variety, speed, and user interface.

Please Be Aware

While we meticulously examine these factors when grading a casino, circumstances might evolve. However, we frequently update our casino review pages based on user feedback or if any information becomes outdated.

Though it's challenging to monitor every modification, we strive to do so, and with your assistance, we can ensure the precision of our information.

Key Information on Casino Assessments

important details about ratings
Given that the feedback on our site comes directly from our users, here's a breakdown of the rating system:

  • You must be signed in to submit a review.
  • Any textual feedback should contain a minimum of 50 characters.
  • Medal feedback can be left as detailed below:
    • Gold Medal -Simply the crème de la crème!
    • Silver Medal - Run-of-the-mill casinos.
    • Bronze Medal - Subpar casinos that aren't suggested.
    • Black Medal - The very worst. Steer clear at all costs.

Casino Freak has the best online casinos page, sorted according to our community (Medal) ratings.

Your Input is Highly Valued

we need your help
The sentiments of our community about casinos hold immense importance. Through this, we can offer reviews that encapsulate the collective user experience, rather than just our personal interactions with casinos.

These user-driven reviews genuinely reflect the standing of an online casino. It's crucial to note that we don't tamper with these ratings.

It's our users who determine the worth of various casinos. Our reviews serve a purely informational function, aiming to guide you through your gambling endeavours. This aids you in making a well-informed decision about which online casino to join.

Why Rely on Our Ratings?

trust the rating system
 

Perhaps you're contemplating the trustworthiness of our platform. Here are compelling reasons to trust our guidance:

  • Objectivity – Ratings are solely user-driven. The casino management cannot modify them.
  • Precision – Our meticulous nature ensures you won't be duped.
  • Data Privacy – Your personal details will never be disclosed.
  • Empathy – Being seasoned players ourselves, we grasp the pitfalls of substandard casinos and potential challenges. We're dedicated to optimising your gambling experience.
  • Active Community – At CasinoFreak, our members passionately share their experiences, ensuring transparency in reviews.

Casinos to Avoid

casino blacklist
Upon identifying an online casino fitting the aforementioned criteria, we wholeheartedly endorse it. 

Conversely, if a casino poses any potential danger, it's earmarked on our blacklist 

Our paramount objective is ensuring our users relish a safe gambling experience. Each blacklisted venue undergoes rigorous scrutiny by our team.

Grounds for blacklisting include:

  • Substandard website security
  • Arbitrary game outcomes
  • Protracted transaction and payout processes
  • Lacklustre customer support
  • Hurdles in securing and redeeming bonuses

Concluding Remarks

With an extensive tenure in the online gaming sphere, we comprehend the aspirations of players. We're deeply committed to safety. Our review blueprint is tailored to the user.

Our primary ambition is to deliver the most transparent casino evaluations. Remember, our reviews are STRICTLY informational. They're meant to serve as a compass for superior gambling experiences.

Ultimately, the casino you opt for is your prerogative. Still, we're here to assist in making an informed and safe choice. Always gamble responsibly.

Concluding Thoughts

At Casino Freak, our mission is to connect gamblers with first-rate platforms. We extensively research, verify, and assess all aspects of each casino.

It's paramount that users comprehend our methodology. Our criteria underscore our commitment to transparency and quality.

Whether you're a novice or a seasoned gambler, rest assured, we've curated a catalogue of exemplary platforms, setting you up for an unparalleled gaming experience.

Join us on this thrilling journey and immerse yourself in the world of online casinos. Your journey to finding the perfect platform begins here!

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Vlad Mihalache

Vlad Mihalache

About Vlad Mihalache

  • Experienced content strategist and editor with a track record of over 6 years in the iGaming sector;
  • Renowned online gambling professional with a repertoire of over 2500 articles written and reviewed;
  • Expert in blackjack strategies, slots, and the impact of gambling addiction;
  • Committed advocate for responsible gambling with an in-depth understanding of gambling trends and addiction management.
     

Read Full Bio
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The organisation strives to promote awareness of gambling-related harms and prevent them through various measures, including 24/7 emotional support and advice.
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