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|---|---|
| Payment method type | Prepaid card |
| Year founded | 2004 |
| Company headquarters | Paris, France |
| Key people | Nicolas Saubie (CEO), Andrea McGeachin (CCO) |
| Country availability | 80+ countries, covering Europe & Australia |
| Availability | 24/7 |
| No. of users | 1.3+ Million |
| Company motto | So simple to pay & play online |
Neosurf is a prepaid payment method. It works similarly to the famous Paysafecard, in that you anonymously purchase a voucher with cash and then use it to pay online.
The service launched in 2004 in France and is now available in over 80 countries worldwide, mainly European ones, including the UK (of course).
Note
Neosurf’s CCO declared the following in an interview with SBC: ”My utopia is to serve all of the regulations at the fullest, whilst making sure that the customer gets on with what they need to do”.
If the concept of prepaid vouchers is foreign to you, or you are simply not familiar with Neosurf, worry not. I will tell you what perks Neosurf proposes to its British users, and you can then decide if it’s the right pick for you.
Anonymity
You don’t have to divulge any personal information to purchase Neosurf vouchers. And you can just as easily use them to pay online, with no questions asked.
Even creating the online myNeosurf account is quite private, since it only asks for your name and date of birth (to confirm your age).
Secure payments
Security should always be a top concern for you, especially when dealing with gambling.
Neosurf transactions are 128-bit encrypted. Nobody can steal your PIN code unless you manually give it to them.
Remember
Neosurf’s terms are subject to French law.
Note
The UKGC regulates all the UK online casinos that you can see on this page, so they are safe to play at.
You are in control of your spending
You can only spend the balance that you have previously added to your voucher. You are unable to spend more than what you have in the balance.
Basically, it is easy to stick to a budget and play responsibly.
Note
There is no need to use all the prepaid balance at once. Every time you make a deposit, the funds amount is deducted from your overall balance.
Looking to make a deposit with this payment method? All you need to know is that you must first purchase a Neosurf voucher, then choose an eligible UK online casino that accepts Neosurf, and then make a deposit.
The company allows users to purchase its prepaid vouchers both offline and online, according to their preferences.
There are over 30,000 points of sale for Neosurf vouchers across the world, with many to choose from in the UK. These encompass groceries, supermarkets, and gas stations, such as:
Suggestion
I recommend you use Neosurf's official store locator to check out which is the closest location you can get a voucher from. This saves you a lot of time.
You just select your country and state, and the results automatically load.
There are also online resellers, such as Dundle, Neosklep24, and Topengo, from which you can purchase Neosurf vouchers.
Note
Dundle also allows you to use your mobile phone to get a Neosurf Voucher code.
Following the 2020 partnership between Neosurf and PayPoint, you can also purchase Neosurf vouchers via Paypoint retailers.
There are about 27,000 PayPoint retailers across the UK, so there’s plenty of fish to choose from.
As soon as you acquire a Neosurf voucher, you can easily deposit to any casino that accepts it as a payment method. Here’s how:
Important
Make sure you introduce the code properly, without any extra spaces or characters.
Keep in mind
Deposit limits depend on what kind of myNeosurf account you have. For instance, Basic Account-owners can only make voucher deposits worth £100 per day. You can check the official statement by Neosurf for more info.
To withdraw, you must first create a myNeosurf account. After that, you can go to the dedicated casino withdrawal section and select to send funds to your bank account.
It usually takes about 1-3 business days before money reaches your account.
Important
Neosurf applies a 6% fee for every withdrawal.
I want to make a clear distinction between two things: Neosurf voucher and myNeosurf account.
These are the two separate payment services offered by the same company.
If you’re travelling outside of the UK, you have the possibility to purchase Neosurf vouchers in various currencies.
Keep in mind, however, that there’s a currency exchange fee of 2% for making payments in a different currency than the one you purchased the voucher with.
The myNeosurf account is an electronic money account (e-Wallet) that you can use to pay online using your Neosurf PIN code.
It allows you to deposit Neosurf vouchers in your account and make deposits by credit card, bank transfer, or crypto-currencies.
Creating an account is free and requires the following:
Be aware
Making a deposit with a Neosurf voucher on myNeosurf has a fee of 4.5%. Likewise, withdrawals via bank transfers have a fee of 1.5%.
Note
You can also access your myNeosurf account on your mobile device via the dedicated Neosurf Android App or Neosurf iOS App.
Having an online myNeosurf account has a couple of perks that you cannot otherwise get access to, namely:
| Pros | Cons |
|---|---|
| Simple to use | Poor customer support |
| Cash payments | You must take care of your physical voucher |
| No deposit fees | Deposit limits |
| Accepted by many UK online casinos | Cannot withdraw money to a Neosurf voucher |
| Anonymous payments | Making big deposits requires passing a KYC verification |
| Instant deposits | Refunds are unlikely |
| Multiple currencies are supported | 2% conversion fee for using a different currency than the one you made a deposit with |
| No deposit fees | Deposits with Neosurf vouchers on the online account have a 4.5% fee |
| You can control your spending | You must register an account to check your transaction history |
Neosurf does not have what I would call a well-put-together customer service system. It does offer help to its users, as the law asks for, but that help is limited.
You can only contact Neosurf operators by email or Contact form. There is no live chat or phone-call communication available.
Note
The contact form is primarily for complaints regarding Neosurf’s services.
You cannot ask for a refund directly from the support team. Even if you do, they cannot help you and will ask you to go through the following steps yourself anyway:
Important
For refunds to take place, it is obligatory by law for Neosurf to perform a KYC (Know-Your-Customer ID) verification. You may need to provide documents such as proof of address or proof of bank account, for that matter.
Keep in Mind
Refunds have a 5% management fee.
Prepaid card users are a common target for scammers, especially vulnerable people such as the elderly. However, it can happen to anybody, so you should know how to protect yourself.
The fact that the official Neosurf added not one, but two warnings against scams, says enough.
Purchase Voucher Scam
There are internet impersonators who pretend to be employees from Neosurf or your bank and ask you to pay a sum of money via Neosurf vouchers to fix an imaginary issue that they come up with.
Example
There was a mediatised case in 2023 about an 82-year old woman being scammed out of $40.000. She was convinced by scammers to purchase Neosurf vouchers amounting to 40k to save her husband’s bank account from being drained.
Refund Scam
Scammers create copies of the official Neosurf website to create a fake refund page where people input their codes.
Remember
You can only make a refund by creating a myNeosurf account and completing the KYC verification, then making an official request for a refund.
Activation Scam
Fraudsters tell people that they need to activate their Neosurf code before they can use it to make a purchase. People receive a false internet address to go to and input the code.
Note
If you forget your password, make a simple request to reset it. You don't need to create another account.
Recommendation
Avoid auction-style websites such as eBay, Leboncoin, and Gumtree.
Remember
If you suspect that someone else might know your voucher - contact the support team. They can try to block the voucher from being used.
There are a couple of mentions online about there being a so-called Neocash Mastercard debit card.
It is supposed to be created by Mastercard in collaboration with Neocash, and you would be able to use it wherever Mastercard is accepted.
Freak Verdict
There are very few sources attesting to the existence of such a card, and they are not official ones.
Since neither the Neosurf nor the Mastercard official websites mention it, it's safe to say that it's a made-up thing or simply not available anymore.
Warning
If you get a request to input your personal information to purchase a Neocash Mastercard, ignore it and block the sender.
Gambling is not the only activity you can use this payment method for. It has a couple of other possible purposes as well: online gaming, e-shopping, and financial services.
Neosurf collaborates with gaming companies (including the Riot Games giant), focusing on the UK eSports scene:
This is yet another area where Neosurf can come in handy. You can use it to pay at online shops such as Zalando, Kinguin, Twitch, and G2A.
You can also make payments with Neosurf towards prepaid cards, cryptocurrencies, e-wallets (e.g. Ecopays), Forex, and more.
You know me: I like to find what’s the tea on every company I write about, cuz I value transparency. And that is exactly what I did, so prepare yourself and let’s get started!
I cannot stress enough the importance of word-of-mouth marketing. A company will always focus on presenting its best perks, sometimes with no mention of its downsides. But the public is not afraid to speak up on those.
While researching online, I noticed that Neosurf has terrible reviews.
For instance, it is not even rated with 2 stars on the reputable Trustpilot website, with more than 2,000 users complaining about its services.
Here is a brief overview of the types of things users have reported while using Neosurf’s services:
Note
A user also noted on Trustpilot that Neosurf does not refund money to banks outside of Europe, something not mentioned on the official website.
Interestingly enough, Neosurf’s business clients have a very different opinion of the company.
Neosurf has a dedicated and reliable Client Relationship Team that focuses on fixing any issues that come up.
Author Note
It seems that the users got the lower end of the stick when it comes to Neosurf’s customer support team. Does the company care more about making profits than delivering a good product for its users…?
There is yet another interesting thing I have to tell you about Neosurf. It is famous for its coffee booths. Yes, you read right.
Neosurf established a sort of tradition for itself. Whenever it attends an iGaming industry event (ICE, SBC Summit, Sigma, etc.), it sets up a Coffee Booth. It has even hired a dedicated barista for the sake of creating the best coffee it could.
The coffee cups it serves are pink and have “Taking you places” written on them.
Freak Tip
You can check out the Neosurf Events page to see where you can meet its team for a chat over a cuppa coffee.
Note
You can find out more about this from the Neosurf Coffee Series playlist on Youtube.
If the fact that you cannot make withdrawals via Neosurf vouchers bothers you, or you simply want to learn about what other options you have that work similarly, say no more!
I find Paysafecard to be an ideal alternative to Neosurf, which millions of people worldwide have been using for years.
It is the most popular and used prepaid voucher payment method, and it has a much better online reputation.
Plus, UK Paysafecard casinos are very common, so you are bound to find many that get your attention.
How it works: you purchase it with cash, and you receive a 16-digit PIN code that you insert when you want to make a purchase online.
Cryptocurrencies are another anonymous method to pay online. The best one, in my opinion, is the good ole Bitcoin.
How it works: you buy BTC, transfer it to a wallet, and use that wallet to make a deposit to your preferred UK Bitcoin casino. We have a page dedicated to it, if you want to learn more.
I don’t personally advocate using this payment method. Is it fast and simple to use, yeah, sure. But so are many other payment methods that don’t have such a stain on their reputation.
Feel free to make your own decisions and give UK Neosurf casinos a try if they sound good to you.
