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$40 No Deposit Bonus
250% Deposit Bonus
It's been 2 weeks. Still not able to withdraw. Njjj
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I hope to receive my winning without any issues since I have everything in place! I put in a request on 8-17-2022 and still no email that they received my request. They like to take forever to get back to you hoping you will cancel your request and they don't have to pay you!
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Well considering I was a new player and clicked on it for new because the new player bonus personally I think this online casino sucks because I refuse to give me DIY promo bonus that I saw was signing up for so all in all one of the worst casinos I've been on
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After playing 75 spins no bonus or free spins were won
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I want to kindly warn others to not ever deposit your money to Rich Palms Casino. I have been a loyal player for over a year. I deposited every week and was able to withdraw just once, after meeting wagering requirements. My winnings totaled $270.00. I called them, and the agent instructed me to send them copies of my driver's license. ( front and back), a bill that had my name and address on it, the bill had to be no older than 2 months old. The card authorization forms for all credit cards used to deposit. I had 6 credit cards but had only used two of them for the last 9 months. There was one card that I used only once and over a year ago. I couldn't find that card because it had been so long and probably a virtual visa. I let them know that and they said that was not a problem. I was instructed to ignore the bank wire information on the withdraw form and to write on it that I wanted my winnings to be deposited into the debit card I have used for over 9 months. I had to send photos of all credit cards ( front and back) but cover the 4 numbers in the middle and cover the cvc code on the back. I sent all the required documents and then called them back to see if they received it. The agent told me everything looked great and she was forwarding everything to the withdrawal department and I would have my winnings within 4 business days. I was excited to finally be able to withdrawal and it was my first time. I called them again on the 3rd business day to check the status. I spoke with a different agent who told me that my documents were not clear and to send them again and I would have to wait another 4 days ( now totaling 8 days), when the first agent told me everything was fine. Io was not happy at all. I felt they should al be on the same page but went through all of it again, and sent all documents again. I called the next day, and the 3rd agent told me they needed a copy of that debit card I had used only once and over a year ago, when the other agent said it was no problem. I was very frustrated at this point after being told different things from 3 different employees. The agent got a manager on the phone who identified himself as Odell. He apologized that I was misinformed and had to go through all that mess and he was going to get it straight, get the finance department to rush my withdraw and would contact me through email. I waited two days and I didn't hear from him, he didn't email me and when I called them again, Odell is no where to be found. I called again and the 4th agent told me that I needed to give them my bank account # and the routing number. I told him the first agent told me to cross that portion of the form out, because my winnings had nothing to do with my bank account, and was going to be deposited into the prepaid debit card that I had used to deposit. I was extremely upset and aggravated and told the agent that I have not been contacted at all, not even a email, been told 4 different things from 3 agents and a manager and was not comfortable giving my bank information, when they have not shown 1 sign of being honest or legit. I was hung up on and they have blocked me from calling them, and even blocked me from speaking on live chat with them. Do NOT deposit or trust this casino. They are all scammers and I couldn't get $270.00 from them, when I deposited more than that in the last month. I am sickened thinking about all the money they got from me. I cant imagine what they would do if they had gotten my bank number and routing number. The ONLY good thing that came from all of this, is they won't get another penny from me. They should be shut down. Please pass this message on if you know anyone who uses online casinos.
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you should report them to the better business beuro. They actually can get things done for you and against them. Any bit of evidence you have compile it and hand it to the BBB. And also let the casino know what you are doing. Sometimes it lights a fire under em and they'll actually do the right thing or face all kinds of negative things from authority. I'm about to do just that in regards to extremely poor treatment from Bitplay. I'll spare you all my details. Just know they're enough to drive a peaceful man to violence with out a doubt.
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Dear Deanna, Thank you for reaching us in regards to the matter. We have contacted the Finance Department of Rich Palms, and were informed that your account has been successfully approved. We made an exception for the documents missing, and you are more than welcome to submit a withdrawal request now. Best regards, Rich Palms team
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Anyone who didn’t give this fraudulent casino a Black Medal rating has obviously never tried to withdraw their winnings and been victim to their ridiculous delay tactics . Beware of this so called casino, especially if you plan to get paid your winnings. I recently won $365 and they have spent weeks using absurd delay tactics. I’m currently on day 17 when I supposedly won and I still haven’t been paid. Also, unlike quality casinos, they subtract your bonus from your winnings. This place is a total scam, so buyer beware.
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Hello, Thank you for the feedback! Please be kindly informed that according to the Terms and Conditions of Lucky Tiger Casino all the withdrawal requests are processed within 7 business days. The Finance Department representative informed us that your payment from 8/14 was processed 8/23 with no delay. The Customer Support team would be happy to assist you, should you need any further help.
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Didn't get my Free play when I joined ,and I was looking forward to seeing ur commodities
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, hello, We are sorry to hear you did not succeed to redeem a coupon code. We were advised, however, that you can still do it with the help of our Customer Support. Please feel free to contact the Live Chat 24/7, so they will redeem your coupon code. Kind regards, Lucky Tiger Casino team
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My user name is THEironlady I had a back injury that left me in bed for the next 6 months? So what do you do when you can't do anything else you look for games online. Well I read about lucky tiger casino and decided to give it a go like the software like the games deposited. My money set up my paperwork gave them everything they wanted except my bra size l o l. Started to play the casino bopped around to different games came across fortune. Buddha had been watching the super grand jackpot rise for months. It was up to $43000 lady luck shined on me and I hit the super grand jackpot.. To my surprise I was overejoyed and then..... My happiness turned into frustration frustration frustration. Customer service is a joke they basically tell you nothing you can't get any answers unless you email. The finance department. I read $500 A-day 2000 per week well I started the process for my withdrawals and that's when the headaches started. It literally takes 7 business days not counting weekends to get them to even respond. You cannot speak to anyone in In the finance department without writing an email. Then like I said takes 7 days for a response if you're lucky. I have received $300 Y 300. I have no idea I won the money a month ago. When I put in for a Withdraw it takes 7 days for them to answer then another 7 to 10 days before I received the money at this rate. It will take me 3/4 years to get the money. Unacceptable. And like I said there is no 500 per day it's a lie 2000 a week. It's a lie. And now I've been playing a little bit every day winning some losing some hoping to get anything back on my jackpot win well since then they have told Me they cut off my comp points. I can no longer accumulate them while I play. Why I have no answers? If they cannot pay out a jackpot then they should never let the jackpot get that big. I am a gambler and this is the most ridiculous rules and regulations. I have ever come across if you want to play on this casino for fun. Then do so but if you expect to get any money in return. You will be old and gray before you get it if you get it. The next step is I'm sure they will just take the money away and I have been nothing but cordial and understanding. But this is ridiculous again $43000. This is real money and I have yet to receive even a $1000. Everything takes 2 weeks to get a response not including weekends. This is very very unacceptable again very frustrated. Don't know what to do beware be very aware of this casino. They cannot pay out the money. But they can surely take your money. I recommend slotto cashcasino. I've won Money and received it in a week 3000 per week to be exact. Never missed never had a problem always got my money in a timely fashion.
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thanks for your comment. In case Customer Support is not able to provide you with an urgent solution, there's a need to wait for the Finance department's reply since withdrawal requests are being covered by them. We apreciate your patience and are always processing all the requests within the timeframes. Please kindly let us know your username so we will be able to check your account and provide you with all the details. Kind regards, Lucky Tiger Casino team
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please stop lying to good innocent people who deserve the same respect that they give to you. You mentioned that customer service is available 24/7 for URGENT cases. Sure, they'll talk to you, but will not do a single thing to help any case whatsoever. This is because they are not empowered to make any verifications, adjustments, or even have the ability to talk to the finance dept. for you in order to make a change of bitcoin address because the finance team just emailed you that they will not work with cash app. Therefore the withdrawal which was all ready to go will now take a whole nother week just to, HOPEFULLY, get a response from finance about, HOPEFULLY, accepting the new bitcoin address. In summery, there is no such thing as customer service, what you have is customer lip service! Every word out of your mouth or typed on this screen is an insult to our intelligence. You should be ashamed of yourself. No decent, respectable human being on this planet could ever sleep a wink at night if they ever said even a hundredth of the lies you dish out, without a second thought. How does one fall so far away from truth, love, honesty, and decency that they can even stand to do your job and live with themselves. It's rhetorical. I'm sure I couldn't palet a response from you...What you and your co-conspirators do to people on the daily is Maddening.
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I’m really frustrated 1. The process to withdraw is not efficient, I have yet to have my account verified 2. I’ve never played at a casino where the max withdrawal is so low? I have a balance of $15,000 which I would love to withdraw- the maximum is $2000 a week? So 2 months to get all of my winnings? 3. I wish I could just cash out my prize, and have my account verified
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thanks for your comment. Please let us know your username in ase your question is still relevant and you've had any difficulties with withdrawing your winnings. Please also feel free to contact our Customer SUpport 24/7 for instant assistance. Kind regards, Lucky Tiger Casino team
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page would not load..could not signup it takes me cto a page that says website not available
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Hello , Unfortunately, the casino does not allow opening an account to players from the following countries: China, India, Malaysia, Vietnam, Netherlands, Israel, Ukraine, Russian Federation, Kazakhstan, Islamic Republic of Iran, Syrian Arab Republic, Iraq, Romania, Hungary, Afghanistan, Azerbaijan, Serbia, Bulgaria, Poland, Croatia, Estonia, Kyrgyzstan, Armenia, Belarus, Guam, Pakistan, Costa Rica, Bangladesh, Curacao, Bhutan. If the country you are residing in is not included in the list above, please tell us which is exactly so we can further investigate with the casino., All the best!
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Free Chip is valid for slots and specialties, WG x50, max cash out $100. Offer is available for new players only.
Welcome Pack is valid for slots, table games and specialties on the first 3 deposits of $25+ (Neosurf $10+) and up to $1000; WG x35, max cash out x20. Get 250% on the first deposit, 200% on the second, and 150% on the third one. Get extra 50% for crypto deposits.
Game type | Live dealer | Virtual reality |
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Roulette | ||
Slots | ||
Blackjack |
Payment Method | Deposit | Withdrawal |
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American Express | ||
Bitcoin | ||
MasterCard | ||
PayPal | ||
Visa | ||
Ethereum | ||
Litecoin | ||
Dogecoin | ||
Interac | ||
Ripple | ||
Wire Transfer |
Credit cards - 7-10 business days
Crypto Wallet - up to 24 hours
Wire Transfer - 5-7 business days
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