Golden Pokies Casino Review

 STAY AWAY Scam casino. They are nice and friendly until you try and make a withdraw. Tried to withdraw $5000 after putting in $2000 and they refused to approve. Asking me over and over for the same documents and asking me to notarize them with a lawyer then just not replying and kept putting the money back in my account. Stay away from these thieves 

 DO NOT PLAY THE GOLDEN POKIES!!!!!!!! BELOW IS WHAT HAPPENED AND MY SITUATION On the Saturday 2nd January 2021, I logged into my Golden Pokies Casino, I had claimed a set of free spins and had then deposited a $50.00 neosurf voucher on the Sunday the 3rd of January 2021 and this deposit was from my own funds and no bonus was claimed ontop of the $50.00 deposit i made. On the Sunday the 3rd January 2021, I won approx. between $1,100.00 and $1,200.00 and I attempted to withdrawal this request, however upon navigating to the "withdrawal" in my account online, I was not able to withdrawal as the option was not available to proceed with this withdrawal. Further to the situation when I was unable to proceed with the withdrawal request, I spoke to a Customer Support Agent on the online chat service and they reviewed my account & investigated thoroughly as to why this is the reason the option to withdrawal from my account. The Support Agent was able to identify the reason and notified me of the further requirements needing to be met with the rules and legislations that Golden Pokies needed to be successfully met when withdrawing winnings from their online casino. Therefore, I read the terms and conditions with the requirements the Support Agent had advised and I continued playing so I was able to successfully meet the requirements that the Golden Pokies confirmed I needed before I was able to do a withdrawal request. The wagering amount that was needing to be reached was $3,999.00, I had reached to a withdrawal request of $4,500.00 I firstly got an email congratulating me on my withdrawal request on my win and to kindly reminder me of the documents that are required to be sent to the documents team to approve and verify that the withdrawal request is legit and can be sent to the payments team for processing. I have successfully sent my documents to the documents team and had a reply email with the below response; "Jan 3, 2021, 11:21 AM UTC Hello Mark , Thank you for taking the time to send the verification documents. All of them have been checked and your account is now updated. Please take note that we may request for additional documentation when needed. Best regards, Documents Team" The withdrawal of the $4,500.00 was successfully sent to the payments team, On the 4th January 2021, I recieved an email from the payments team regarding the withdrawal of my winnings The email response I recieved is as follows; "Jan 4, 2021, 12:14 PM UTC Hello Mark, We have received your withdrawal request. However, it has been denied by our Audit Team. Please be advised that during the verification of your withdrawal, they have noticed that our Bonus Terms and Conditions were breached. Please be reminded that: "13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. Upon checking, on the 2nd of January, you have claimed a set of free spins as deposit bonus and generated winnings of $81.55, therefore the maximum bet allowed should not exceed $. Our Audit team found bet/s of $8, $12, $12.50, $14 and $18 while the bonus was active which clearly breach our Bonus Terms & Conditions. All your winnings have been voided accordingly and your last deposit of $50 has been returned to your balance. Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future. *Please note that the system time is based on GMT while your account history follows your local time zone. Best regards, Payments Team" I then proceeded with following up with why it was i couldn't withdraw the winnings after being told the first time by the customer support agent on the online chat that I only needed $3,999.00 to wager then I can proceed with the withdraw process and the first time I was not able to withdraw and there were no options for this to proceed with, when the second time of requesting to withdraw $4,500.00, the option went through successfully and I was able to withdraw the winnings, the online chat support agent told me exactly what I needed to wager prior to successfully withdrawing the winnings after the first time when I was not able to withdraw the approx $1,100 to $1,200, I also recieved emails congratulating me of my winnings and they informed me and reminded me to send in my documents to the documents team. 

 I won $2500 but the confiscated my winnings due to a $5 bonus technicality, absolute rubbish and haven't heard a thing back from them. 

 Won $5000 did a withdrawal and was told there was a techinal issue and my funds were cancelled and withdrawal cancelled customer service never helps 

 Very friendly until one tries to withdraw monies. Situated in Malta and I cannot find any license. 

 Scam, asking for the same documents, won't pay when ones does win. A Bunch of A-Holes. 

 stay away from here they dont pay ur winnings they dont beven contact u