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Player Reviews
I sent a small deposit of $30 of usdt crypto and everything says it all looks good, the block chain, customer service for my wallet and the block chain and customer service for slotsandcasino say it looks good I just gotta wait for it to go through and it's been a week now, and I don't think anything is coming through to my account anyway. What scammers, not like they wouldn't have gotten my funds anyway!Hello @Whackywinner Thank you for your review. If your crypto deposit appears confirmed on the blockchain and was sent to the correct address, it should be credited to your account shortly after receiving the necessary confirmations. If you're still not seeing the funds in your account, we strongly encourage you to contact our support team so we can investigate further and assist you directly. Please also note that it's important to select the correct cryptocurrency for the corresponding address and to use a unique deposit address for each transaction to avoid any delays. You may contact us via live chat available 24/7 or via email for direct assistance. Best regards, Casino Experience TeamI spent a lot before winning, and I been given the round around to get pay. Below is the answer I been getting. Thank you for waiting. Upon checking, your Bank Wire payout, which was approved on 02/24/2025 takes approximately 5-15 business days to be received. Meaning your payout is expected to be received on 03/17/2025. Your Check payout, which was approved on 02/24/2025 takes approximately 10 business days to be delivered to your address. Meaning your payout is expected to be delivered on 03/10/2025. Keep in mind that we rely on third parties to complete these transactions and can sometimes fall outside of the timeframe, however, we do everything we can to avoid those delays. Is unacceptable I would not recommend anyone to play there. I have played in several others and got paid within 48 hours. I'm going to find a way to place a formal complaint. Member 103832446Hello Yahaira, congratulations on your winnings, and thank you for sharing your experience. We understand that withdrawal processing times can be frustrating, but please know that all timeframes are outlined on our website for full transparency. For a quicker payout option, we recommend Bitcoin, which takes only 48 hours once approved. As of today, you should have already received the Check withdrawal, if you have any questions or need further assistance, please reply back with your username or registered email address. We’re happy to help! Best regards, Casino Experience TeamMy child deposited 25 dollars into.this account by accident and when I contacted customer service they said at first i need to just play the balance the second time i contacted them I'd have to wait up to 3 days to hear something then locked me out of my account I wish I would.have came across this website beforehand I'm so upset ????Hi Brianna, we would like to apologize for the experience you had. Upon carefully reviewing your account, our team of experts have decided to make an exception, as we understand this was a mistake. The refund has been issued, you should expect the funds in your original payment method within the time frame provided by the customer service team. If you require any further assistance, don't hesitate to reach back, we're here to help. Best Regards, Casino Experience TeamI received an email stating my withdrawal was approved on January 14th and would be received by 02/04/25 the latest. I received another email on 01/20/25 saying the withdrawal has been sent to my bank. Today on 02/04/25 I was told my withdrawal was approved on 01/20/25 and I will receive my withdrawal by 02/10/25 the latest..... I play several online casinos such as Spree, Sportzino, modo, and McLuck. I have never had such a long period or been told conflicting statements about receiving a withdrawal. Most withdrawals are received within 3 business days. This withdrawal is in the amount of $2000.Same experience here I'm still waiting and the answers are always the same and still waiting Mines was approved on February 18th.We understand how frustrating delayed and conflicting withdrawal timelines can be. While processing times can vary based on payment methods and verification, we agree that clarity is key. If you haven’t already, we recommend reaching out to customer support for further clarification and tracking. We appreciate your patience and hope your issue is resolved soon. Best regards, Casino Experience TeamI had the same bad experience with slotsandcasinos. After spending several thousand dollars, I attempted to do a withdrawal and then realized they’re ridiculous requirements before you can withdraw. According to them, I had to lose another $29,000 before I could even request a payout. They said this follows industry standards. I hope you have to walk into any casino and not be able to cash out my winnings, regardless of whether they gave me a promotional Offer or not. They are a scam in the worst way.We appreciate you taking the time to share your experience, and we understand how frustrating it can be to discover wagering requirements that impact withdrawals. Casino promotions always come with specific terms, including playthrough conditions, which are meant to balance bonus funds with fair play. However, we understand that such conditions may not align with every player's expectations. The comparison to land-based casinos is understandable, but online casino promotions differ in structure, as they provide additional funds that require playthrough before withdrawals. That said, transparency is important, and we encourage all players to review the terms carefully before opting into a bonus to ensure it aligns with their preferences. If you have any outstanding concerns about your account, we recommend reaching out to customer support for clarification or assistance. We hope this helps provide insight, and we appreciate your feedback. Best regards, Casino Experience TeamI requested $720 to my account gave them information that they needed to send the funds to my bank. Then got a message stating that the email that was sent to me had failed.Thank you for sharing your experience. We understand how frustrating it can be to encounter delays with a withdrawal, especially when all required information has already been provided. If you received a message stating that the email failed, it may be worth double-checking your inbox, spam/junk folder, or verifying that the registered email address is correct. For further assistance, we recommend reaching out to customer support to clarify the issue and confirm whether any additional steps are needed to process your payment. If the issue persists, requesting an update on your withdrawal status directly from the support team would be the best course of action. We hope this gets resolved quickly and that you receive your funds without further delay. If you'd like to share an update once it's processed, it could help provide insight for other players experiencing similar concerns. Best regards, Casino Experience TeamSo I've actually played this slotsandcasino They are always controlling your winnings and making sure they get you on the promotions, there seems to be fraud around this casino . Usually this casinos are from outside the country so they don't have to obey any casino laws and gamble regulations, but it's funny that this casino connects through a casino in Santa Rosa California that is of reservation also so obeys California gamble laws . So what they give you is a promotional and you can win up to 10x what you deposited you can win like I did thousands but they only pay the 10x times your deposit no matter what they give you extra , the problem is and that's where they trick you , they give a 290% extra , but that makes you play higher bids so you run through your money fast , but if you win you always conditioned to their rules and control. I have one say I have to play another 5k to be able to withdraw,and the other was only 10x the deposit. But then with you go and cash that's when it gets funny they have to approve you to receive your winnings. So just the fact they have to aprove you that's so not legal . How they can connect with a casino in California that is funny that California have a lot of regulations against this this manipulation. I got ask a couple of my friend lawyers how they do this .Thank you for sharing your experience. We understand that promotions and wagering requirements can sometimes feel restrictive, and we appreciate your detailed feedback regarding the conditions tied to bonuses. As with most online casinos, promotional funds come with specific playthrough requirements, which are outlined in the terms before opting in. The 10x maximum cashout on certain bonuses is a standard condition designed to balance promotional value with fair play. Regarding approvals for withdrawals, account verification is a necessary step to ensure security, prevent fraud, and comply with international gaming regulations. While we understand that this process may feel frustrating, it is a standard practice in the industry to protect both the casino and its players. As for the regulatory concerns, the casino operates under the laws of its registered jurisdiction. If you have specific legal inquiries, it’s always a good idea to seek professional guidance to better understand how online gaming platforms function across different regions. We appreciate your perspective and hope this insight provides some clarity. If you have any unresolved concerns, we encourage you to reach out to customer support for further assistance. Best regards, Casino Experience TeamRipped me off with lies about how I won against their promotion rules or terms when I played through all the requirements that are insane anyway fully canceled my 6300+ in winnings and closed my ability to use promotions. I did nothing wrong and worked for hrs to complete the terms. Nobody is willing to help and the customer service circle of nothing but excuses. Beware this site is not paying out anything just cashing people's deposits and making excuses. Unreal how bogus they are when they force players to play through 40x the amounts anyway.Hi @Dyore2006, We’re truly sorry to hear about your experience and understand how frustrating this must have been. Ensuring fairness and transparency is important to us, and we take concerns like yours seriously. Please allow us the opportunity to review your situation further. Could you reach out to us directly with your account details or ticket number? We’d like to investigate this thoroughly and work toward a resolution for you. Your feedback helps us improve, and we appreciate you bringing this to our attention. Best regards, Customer Experience TeamDont try this online casino or even waste ur time on it it's just a big disappointment I just wasted my time playing all night long just to get $237 when my account had $2900 ..anybody who wants to gamble online try" slots LV" ignition casino" cafe casino" and bovada those online casinos do pay u out whatever u make of any bonus/ promotion that u get just clear the wagering and u can cash out every single dollar that u won while on a bonus ...trust me dont waste ur time and money on SLOTS AND CASINO...To investigate this matter further and ensure your withdrawal is processed promptly, please provide us with your email addressWe completely understand how important timely withdrawals are to our players and take your concerns very seriously.I'm a bit disappointed cause they accepted my deposit without any problem, but you request a little withdrawal then they need to verify you identity. I sent all documents and customer service told me have to be in PDF. I don't have PDF. So I'm still waiting for the depositwhat email did you send your documents to. Please