Royal Planet Casino Review

 I logged on to Royal Planet again last night asking about my withdrawal that I requested on 2/17/20. I was now told that they had not received my documents after previously telling me by email that they had received them and that they had been forwarded. I just sent them a very nasty email, along with copies of all emails, screenshots, etc. proving that they lie! DO NOT PLAY ON THEIR SITE, OR ANY SITE THEY ARE AFFILIATED WITH: Here is my email to them I sent this morning: Hello, I am going to break this down for you so that there is no misunderstanding and I have attached screenshots and/or emails to confirm same. 1. February 17, 2020 I requested a withdrawal of $500.00. (See Attached Printout) 2. February 17, 2020 I received an email from Royal Planet stating that "my cashout for $500.00 is under process. (See Attached email) 3. February 18, 2020 I received an email from Royal Planet Faxbacks requesting documentation (See Attached Email). 4. February 20, 2020 I sent Royal Planet a detailed email and attached each and every document you requested (See attached email.) 5. On February 21, 2020 I received an email from Royal Planet stating that I needed to send my documents in (See Attached Email) 6. On February 21, 2020 I responded stating that I had already sent in all of my documents by email on February 20, 2020 and attached another copy of the email, and documents, to prove same. (See attached email) 7. On February 22, 2020 I received an email from Royal Planet that you "had forwarded my documents to your security team for verification" (See attached email) Guess you got them after all! 8. On March 3, 2020 I went to your website and through Chat was advised by Alex and my documents were not shown. (See screenshot attached). Also, in looking at Line 24 of your Terms it states: We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID. If for a continuous period of 40 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed. So, I think I have figured out what you guys do....you delay payment of winnings and drag it out for long periods of time just hoping that the 40 days will come up and then you can say "we did not receive your documentation therefore we reserve the right to remove the funds and close your account." Or, you hope we will "reverse our withdrawal" since we cannot make any further deposits on your site while there is a "pending withdrawal." So, please let it be known that you received my documents by your own admission in the email dated February 22, 2020. If we want to play on your site, you expect us to make a deposit and for that deposit to go through. If we want to collect our winnings from your site, it takes an act of God. Be advised that if this matter is not resolved, I will make sure that each and every online casino forum online is advised of what happened and will post anything and everything I can to make sure that no one wants to play on any of your sites because you try to screw people out of their winnings. Since I now see that your site is "Blacklisted" on most of the online forums, hopefully we can get your group shut down. I have had it with you guys trying to screw people hiding in your little country far away where you think no one can touch you. Well, we will see about that. Oh, and don't forget to open and print out my attachment so that you can't say you did not receive it as well. I am also going to email this to Royal Planet about 10 times just so you guys cannot say you did not receive my email. Plus, I get "read receipts" I am also posting this email on every online forum that will allow me. Stacy M. Crooks - User Name stacy1264 ** JUST FOR THE RECORDS, I DID SEND THE ABOVE EMAIL TO THEM 12 TIMES IN A ROW THIS MORNING SO THEY CANNOT SAY THEY DID NOT RECEIVE IT!** Bastards! 

 And again no deposit bonus don't work . What is the point in lying to us . Not funny 

 I’ve been playing rival casinos for years—always been paid out. Stumbled upon royalplanet casino and had a blast and won! But unfortunately haven’t been paid out—coming up on two months with no response from finance. This is my last hope to hear back from them! I hope they fix the issue to show potential customers they are for real 

 Don't play it's all a scam , the bonus is just to reel you in , it will disappear after a huge win ! Fraud people , and all this casinos are connected to the same network , just with different names. 

 I had 380 and 46 minutes of play and they took the whole 380 back.. my balance is ZERO.. it's a total scam... I beg ye, do not deposit here... no chat or help 

 DO NOT PLAY THIS CASINO!!! ITS A TOTAL SCAM. SO NOT FALL GOR ANYTHING THEY SAY. I HAVE BEEN WAITING OVER A MONTH FOR $490 I WON. THEY KEEP PUTTING OUT THE DAYE I WILL GET PAID AND SAY ITS A TECHNICAL ISSUE EVERY TIME. THEY EVEN SAID IF I DEPOSITED MORE MONEY ID GET MY PAYOUT FASTER. WHY WOULD A DEPOSIT SPEED UP THE PROCESS? OF COURSE I DID NOT DEPOSIT MORE MONEY. I ASK FOR A PHONE NUMBER ANDTHEY SAY ALL THEIR PHONES ARE BROKE I ASK FOR THEM TO CALL ME AND THEY IGNORE ME. MY REQUEST HAS BEEN IN PROCESS FOR 3 WEEKS NOW. THEY TELL ME I WILL GET PAID ON TUESDAY THEN THEY SAY FRIDAY THEN SAY THE NEXT MONDAY AND SO ON. NOW THEY JUST IGNORE ME WHEN I SEND AN EMAIL OR TRY A CHAT. STAY AWAY THE GOOD RATINGS ARE PEOPLE THAT WORK THERE NOT ANYBODY WHO PLAYS. THEY WILL NEVER PAYOUT TO ANYBODY PERIOD. I HAVE PLAYED OVER 15 TO 20 CASINOS AND THIS IS HANDS DOWN THE WORST MOST FRADULENT OF THEM ALL. NO WONDER THEY HAVE NO LICENSES AND THEY ARE SMART FOR ONLY ACCEPTING BITCOIN SO YOU CANT DISPUTE THE CHARGE WITH A DEBIT CARD TRANSACTION. THEY ARE DISPICABLE PIECES OF YOU KNOW WHAT. HOPE THEY GO OUT OF BUSINESS SOO.N 

 Sucks no customer service ...? No welcome bonus ?..no nada.?? Place Blows waste of time!!! 

 
Been waiting on a withdrawal of $430 for almost 2 months now. All I get is that "it is processing" Requested withdrawal via upaycard. Submitted all my docs and nothing. I will NOT be playing here EVER again. Once they told me I had to make an additional deposit via my upaycard. When I asked them to send me a link to their policy that states that is a requirement they changed their story. I also got the "technical issues" excuse. DO NOT TRUST THEM!
 

 Good luck getting payed here , been waiting for well over a month and the first time took me 2 months and a lot of chat , they will ignore you sometimes on the chat too 

 BEWARE THIS CASINO IS A JOKE!! I won 500.00 in the casino on 10/18/2020, sent over the required documents and they confirmed thru email that they had received them! Two weeks ago I inquired about my withdrawal thru chat and supposedly the casino manager, stated that everything was fine and I would be receiving my bitcoin payout the following Thursday 10/29/2020! Never received withdrawal then I chatted with John on November 3, 2020 and he stated that it was processing and I would be receiving it on the 5th but it never came! I informed John that according to my screen it wasn’t processing it was still pending and he kept assuring me it was in process! After it wasn’t deposited again I tried emailing and chatting on the 5th, 6th and 7th of November and no one answers emails or chats. I have printed documents of chats and emails from them! I would like my winnings paid out to me! This has been one of the rudest and worst casinos I have ever played in and will never be going back! They are liars and thieves and shouldn’t still be in business!